有關(guān)電話禮儀的英文（精選3篇）

有關(guān)電話禮儀的英文 篇1

　　The telephone is an amazingly useful machine, and very easy to use, but believe it or not, people don't always use them effectively. Because we're busy and focused on ourselves, we often use our phones in a manner that's helpful for us, but not necessarily for everyone else.

　　Hopefully you know a few of the basics, such as keeping your phone volume low, or on vibrate, resisting the urge to use them during meetings or training sessions, and of course, refraining from personal texting while at work. For personal texting, it's best to give yourself one or two times per day. You'll step away from your work, say, outside, or in a cafeteria, and then engage your personal texts.

　　Those are obviously important, but what I really want you to think about is how you interact and respect the person with whom you're speaking. And that begins before you even pick up the phone. When you hear the ring, grab a pad of paper and pen, so you can be ready to take needed notes without causing a delay while you look around your desk. Before saying "hello," I want you to smile, and choose to be positive. How you feel will be sensed by the person on the other end of the phone, so smile and make a positive impression.

　　Right after you say "hello," be sure you've turned away from your computer towards the area of your office least likely to be distracting. No multitasking of any kind allowed—in fact, just looking at your pad of paper and pen is a really good idea, because it encourages cognitive focus. Next, if the call isn't for you, but is for someone else in the department or company, don't say wrong number; don't say they did anything wrong at all. Instead, help them. Connect them to the person, or at least share relevant contact information.

　　Finally, during the call, remember to never interrupt the person. Interrupting tends to be viewed by everyone as a sign of disrespect. If you're very busy and facing a huge deadline, you can shape the call when it's your turn to speak, for example, by telling them you need to get back to them, but then, do suggest a specific time. Of course, if you're honestly not able to talk, you probably shouldn't have answered the call, unless it's your boss, or a person you're expecting an important call from.

　　The telephone is your friend, but if you don't use it correctly, it won't necessarily make you look friendly. Remember the tips above, and you'll connect successfully by building only positive impressions.

有關(guān)電話禮儀的英文 篇2

　　Telephone manners

　　While today's phones are capable of countless special functions, remember that basic etiquette still applies. Being aware of who is with you and where you are when receiving a call is important, as well as having an awareness of your volume and tone of voice. If you don't want anyone to hear your conversation, chances are they don't want to hear it either!

　　Cell phones are great—they keep us in touch with friends and family and can be life savers in an emergency. But they can also be annoying if not used thoughtfully. Remember, it doesn’t have to be on all the time and you don’t always have to answer it immediately. Learn to use your phone’s features like silent ring, vibrate and voicemail to handle the times when your phone would be bothering others if it rang and you answered it.

　　1.Be in control of your phone, don't let it control you!

　　2.Speak softly.

　　3.Be courteous to those you are with; turn off your phone if it will be interrupting a conversation or activity.

　　4.Watch your language, especially when others can overhear you.

　　5.Avoid talking about personal problems in a public place.

　　6.If it must be on and it could bother others, use the silent ring mode and move away to talk.

　　7.Don’t make calls in a library, theater, church, or from your table in a restaurant.

　　8.Don’t text during class or a meeting at your job.

　　9.Private info can be forwarded, so don’t text it.

　　10.NEVER drive and use your phone at the same time.

有關(guān)電話禮儀的英文 篇3

　　■打公用電話要速戰(zhàn)速?zèng)Q

　　現(xiàn)在打公用電話的人越來越少，打公用電話的主要有三種人：一種是沒有手機(jī)的，還有一種是忘了帶手機(jī)，或者手機(jī)恰好沒電的。在現(xiàn)代社會(huì)，公用電話實(shí)際上已經(jīng)成了移動(dòng)電話的補(bǔ)充，更多的是應(yīng)急用。所以打公用電話的基本都是有急事的，打電話者就不能用公用電話聊天，或者無關(guān)緊要的事說上好幾分鐘，切忌沒完沒了，要速戰(zhàn)速?zèng)Q。

　　■私密話,政務(wù),商務(wù)話題都不適宜用公用電話撥打

　　戀人盡量不要用公用電話來聊天，那些過于私密的話可以在見面時(shí)說，或者換種方式交流，比如發(fā)電子郵件等，否則在公共場(chǎng)所說就有些不雅，某種程度也是違背公德的。如果內(nèi)容涉及政府部門的公務(wù)，或者商業(yè)往來中的商務(wù)秘密，也盡量不要在公用電話中說，以防泄密。

　　■愛護(hù)公共設(shè)施是每個(gè)人的責(zé)任

　　打公用電話時(shí)要輕拿輕放，不能一通亂摔、亂

　　捅。如果遇到無人值守公用電話出現(xiàn)故障，可以想辦法通知相關(guān)部門解決，而不要自己隨意修理，以免損壞。如果發(fā)現(xiàn)有人惡意破壞公用電話，可以立即舉報(bào)，絕不能坐視不管。

　　■通過技術(shù)等多種手段防止惡意撥打或惡意盜打

　　有些人閑得無聊，拿公用電話一次次撥打110、120、119等緊急報(bào)警、呼救電話。這是一種嚴(yán)重喪失公德的行為，這種行為不僅干擾了相關(guān)部門的工作，而且會(huì)給真正需要撥打上述電話的'人造成困擾。另外一種惡意行為是通過破解公用電話的密碼盜打電話。本市曾發(fā)生過一些人

　　利用高科技手段使電話計(jì)費(fèi)系統(tǒng)失靈，從而免費(fèi)撥打長(zhǎng)途電話的事件。這些行為已不僅僅是喪失了公德，而變成了犯罪。國家相關(guān)部門可以通過多種手段來防止惡意撥打或盜打。

　　■打公用電話注意語氣、態(tài)度

　　既然是公用電話，那就一定是在公共場(chǎng)所。在公共場(chǎng)所打電話就要考慮到其他人的感受。旁若無人地高聲說話，對(duì)其他人是一種噪聲和干擾，以正常說話的語氣、音量與對(duì)方交談即可。當(dāng)然如果總捂著嘴、聲音低沉、一副怕人偷聽的樣子也會(huì)讓周圍的人感到不快。

　　■打公用電話要換位思考

　　如果是自己打電話，就要考慮到其他等候的人，總是占著電話會(huì)給他人造成不便;如果是別人在打電話，想想對(duì)方多半是有重要的事或急事，那就要耐心等候，不要一遍遍用眼神、不耐煩的身體姿勢(shì)或者語言一遍遍催促，影響對(duì)方;別人在打電話時(shí)，要盡量離遠(yuǎn)一點(diǎn)，不要聽人家的電話內(nèi)容，更不要站在電話機(jī)旁緊挨著打電話者，讓別人感到緊張。打公用電話時(shí)就是要這樣注意換位思考，懂得自我約束。

　　案例一: 占著公用電話聊大天

　　一位小伙子在一處無人值守的公用電話處與戀人打電話。小伙子從吃飯聊到穿衣再到趣事，甜言蜜語說也說不完。一位手機(jī)剛好沒電的女士有急事要打電話，她在小伙子身后站了半天，小伙子依然舍不得放下電話，對(duì)等著打電話的女士也是視而不見。

　　案例二: 高聲聊起政務(wù)話題

　　某政府部門傳達(dá)室，一位先生要找某某領(lǐng)導(dǎo)。他拿起傳達(dá)室的內(nèi)線電話向樓內(nèi)打電話：“某某局長(zhǎng)嗎?我是從某某地方來的某某處長(zhǎng)啊，我現(xiàn)在要找你去談些重要的事。”聲音之高，一屋子靜坐等候的人都聽得清清楚楚的，大家聽了都面面相覷，似乎聽了不該聽的話。